Refund & Cancellation Policy

Automatic renewal is not implemented at present, so a Premium membership simply ends on its expiry date unless you choose to purchase again. If you no longer wish to continue, you do not need to take any action; you may also write to us at info@gspacetechnologies.in to confirm that you do not want to continue.

Where a membership has already been paid for, Premium access normally continues until the end of the paid period, after which the account returns to free access. Your account, library and saved items are not deleted when Premium ends.

To request a refund, email info@gspacetechnologies.in from the email address linked to your Neela Stream account and include:

• Your account email address
• Date and amount of the payment
• Payment reference or transaction ID, if available
• A short description of the issue

We aim to acknowledge refund requests within 3 working days and to decide on them within 7 working days of receiving the required details.

If a payment fails but money has been deducted, it is usually reversed automatically by the bank or payment provider. If it is not reversed within the timeline indicated by your bank, contact us and we will help trace the transaction. Genuine duplicate payments for the same membership period are refunded once verified.

If your payment succeeded but Premium was not activated on your account, contact us with your transaction details. We will either activate Premium or, if that is not possible, arrange a refund of the amount charged.

If a verified technical fault on our side prevents you from using Premium for a significant part of your membership period and we cannot resolve it, we may offer a proportionate refund or an extension of your membership. Issues caused by your internet connection, device, or a title being unavailable in your language are not treated as service faults.

Approved refunds are processed through the original payment method via the payment provider used for the transaction, such as Razorpay. The time for the amount to reach you depends on your bank or payment provider and is outside our control.

• Where a substantial part of the membership period has already been used
• Where the request relates to a change of mind after significant use of premium content
• Where the account has been suspended for breach of our Terms & Conditions
• Where the payment cannot be verified as belonging to your account
• Where a refund has already been issued for the same transaction

This policy does not limit any rights you may have under applicable Indian consumer protection law. Those rights remain unaffected.

G Space Technologies, operator of Neela Stream — info@gspacetechnologies.in · +91 6363426084